Privacy policy
1. Introduction
Maxiteck Tools Inc. places great importance on the protection of personal information and is committed to respecting the confidentiality of the information collected in the course of its activities.
This policy aims to inform any person of Maxiteck’s practices regarding the collection, use, retention, and disclosure of personal information, in accordance with the Act respecting the protection of personal information in the private sector (Law 25 – Québec).
2. Person Responsible for the Protection of Personal Information
In accordance with Law 25, Maxiteck has designated a person responsible for the protection of personal information.
Person responsible :Vice-Présidente – Outillages Maxiteck inc.
Email : annie.girard@maxiteck.com
Phone : 514-481-8111
Any questions, requests, or complaints regarding personal information may be addressed to this person.
3. Personal Information Collected
Maxiteck collects only the personal information necessary for its business activities, including:
a) Clients and business partners
- First and last name
- Job title or professional position
- Company name
- Professional email address
- Telephone number
- Billing or delivery address
- Transaction and service history
b) Employees and applicants
- Personal contact information
- Résumé and employment-related information
- Social Insurance Number (when legally required)
- Banking information (payroll)
- Training, certification, and occupational health and safety records (CNESST)
c) Website
- IP address
- Browsing data (cookies, where applicable)
4. Purposes of Collection
Personal information is collected and used for the following purposes:
- Providing products and services
- Managing orders, billing, and payments
- Providing after-sales service and technical support
- Communicating with clients and business partners
- Managing employment relationships and legal obligations
- Complying with regulatory and tax requirements
- Improving our services and website
5. Consent
Maxiteck obtains the consent of the individuals concerned before collecting their personal information, except where permitted by law.
Consent may be explicit or implied depending on the context and may be withdrawn at any time, subject to legal or contractual obligations.
6. Retention and Protection of Personal Information
Maxiteck implements reasonable physical, administrative, and technological security measures to protect personal information against:
- Unauthorized access
- Misuse
- Loss or theft
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected and is then securely destroyed.
7. Disclosure of Personal Information
Personal information may be disclosed to third parties only when necessary, including:
- Service providers (accounting, IT, hosting, transportation)
- Financial institutions
- Government authorities when required by law
Maxiteck ensures that such third parties provide adequate safeguards for the protection of personal information.
No personal information is sold to third parties.
8. Rights of Individuals
Any person whose personal information is held by Maxiteck has the right to:
- Access their personal information
- Request its correction
- Withdraw their consent (subject to legal obligations)
- File a complaint
Requests must be submitted to the person responsible for the protection of personal information and will be handled within the time limits prescribed by law.
9. Privacy Incident
In the event of a privacy incident involving a serious risk of harm, Maxiteck will:
- Take the necessary measures to reduce the risks
- Notify the Commission d’accès à l’information (CAI)
- Inform the individuals concerned, where required
A privacy incident register is maintained in accordance with Law 25.
10. Cookies and Similar Technologies
Maxiteck’s website may use cookies to improve the user experience and analyze website usage. Users may configure their browser to refuse cookies.
11. Policy Updates
Maxiteck reserves the right to modify this Privacy Policy at any time in order to remain compliant with legal requirements. The most current version will always be available upon request or on the company’s website.